Sometimes you need bugzilla.mozilla.org’s configuration changed – components, milestones or flags added, embarrassing attachments annulled, that sort of thing. Fortunately, we have a crack team of admins who deal with these requests, mostly within 24 hours. But for super-speed, it helps if you provide all the required information up front.
Fortunately, there is now a Bugzilla Administration wiki page which lists the info you need to provide for each sort of request. Consult that first and do what it says, and you are more likely to get hyperspeed service.