Bugzilla Tips

February 19, 2010

Getting bugzilla.mozilla.org Changed Quickly

Filed under: Uncategorized — gervmarkham @ 5:23 pm

Sometimes you need bugzilla.mozilla.org’s configuration changed – components, milestones or flags added, embarrassing attachments annulled, that sort of thing. Fortunately, we have a crack team of admins who deal with these requests, mostly within 24 hours. But for super-speed, it helps if you provide all the required information up front.

Fortunately, there is now a Bugzilla Administration wiki page which lists the info you need to provide for each sort of request. Consult that first and do what it says, and you are more likely to get hyperspeed service.

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1 Comment

  1. …and AFAICT, changes you might wish for fall under the following headings: either
    – File a bug (for bugzilla.mozilla.org, not the Bugzilla software);
    – Email Gervaise Markham;
    – You can’t do that, unless you’re a high-enough whoop-te-do, and if you don’t know whether you are, then you aren’t;
    or
    – You can’t do that, and neither can anyone else.

    That (in-progress) page does a great job of explaining which is which, though, and even sometimes why. Thanks Gerv (and your “crack team of admins”)!

    Comment by Tony Mechelynck — February 19, 2010 @ 11:11 pm


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